Digital Delivery: A digitalization guidebook for enterprise support organizations

How can the delivery and uptake of Business Development Services (BDS) be optimized? Digitalization – the strategic use of digital technologies, is one trend that has been growing as organizations seek to provide BDS efficiently, inclusively, and effectively. The COVID-19 pandemic accelerated this trend. Looking ahead, organizations must determine what role digitalization will play in their approach, with some choosing to re-integrate in-person delivery, while others will maintain a digital focus.

This guidebook aims to support BDS provides to successfully adopt digital practices and tools. It explores current practices and opportunities across the landscape to guide BDS providers in using digital technologies to provide services to entrepreneurs in an effective and inclusive way.  

 This guidebook, developed together with Dalberg Advisors, has four parts:  

  • Part One provides of background and context of this report and digitalization’s relevance to BDS 
  • Part Two summarizes different potential digitalization pathways organizations may take and why, ranging from digital delivery as a complement to in-person delivery, through to a digital-first focus. 
  • Part Three offers practical guidance on how to digitalize effectively 
  • Part Four highlights additional resources for BDS providers on enterprise support and digitalization 

The guidance offered in this report draws on lessons from BDS organizations across the sector that have shown initial signs of success in their digitalization journeys, as well as learnings from digital organizations in other sectors that offer insights into new possibilities and key success factors for BDS providers.